A recent Sunday night
television program caught my eye on the listings schedule, so I tuned in to The
Choir, a series about Choirmaster Gareth Malone whose efforts are focused on
assembling people to unite as a choir. The Part 1 episode I watched revolved
around a hospital choir-in-the-making, destined for a competition with other
“workplace choirs”.
The song selected by Gareth
Malone; entitled “Everybody Hurts”, was composed and released by American rock
band members Berry/Buck/Mills and Stipe – most commonly known as R.E.M..
"The challenge with Lewisham Hospital was getting
them to open up and sing with emotion. By their own admission they tend to be
quite clinical, quite matter-of-fact."
The similarity to many people
struck me, few are inclined to “wear their hearts on their sleeve” for fear of
making themselves vulnerable. In this faceless world of too-busy/too much
everything, anonymity is a defence mechanism we might wrap around ourselves
like a cloak.
Professional salespeople are
tenacious in their efforts to secure a client and follow through to the
completion of the order; and this includes a REALTOR®.
The process of meeting and
greeting, spending time together in a vehicle and discussing the process and
progress can evolve to include personal subjects.
In my own business I try to
lend my utmost accountability to either Buyer or Seller clients – if there’s
ever a doubt about anything I visualize a loved member of my own family in the
client’s shoes – and my caring becomes even more keen.
As with the Lewisham Hospital Choir members’
self-discipline, not daring to be too gushy or mushy – most dedicated professionals find it
impossible to leave work at work when the business day ends.
Regardless of the line of
work we perform, it can feel personal – and from time to time, “Everybody
Hurts”.