Every employee, no matter where on the planet, ranks as a minion the hands of those who supervise ineptly.
My first job, at a large company, included nearly 100 other willing and capable computer input clerks who stoically drudged daily under the eagle eye of a relentless supervisor. We would cringe if she approached and apprehensive of both her bark and bite; hers was a fearsome presence!
Quality control was and is the intention, and rightly so; however, bully boy tactics are still prevalent. In customer service industries, the front desk receptionist is the first introduction to the company. Dress codes may be included in the policies and procedures manuals, sometimes necessarily enforced on the disrespectful or thoughtless. Most front line workers recognize the importance of both deportment and pleasantries and are an asset to their employer.
Regardless of the role people represent, everyone has goals they want to eventually achieve. Persistent good performance and excellent behaviour sometimes earns a salary increase and/or new opportunity to step up the ladder.
Lip service paid to a wannabe is sometimes a foil by more senior staff to patronize their ambition, without intention of ever enabling that person to move forward in their aspirations.
It’s a sad state of affairs when someone’s sunny smile and goodwill to their employer is dashed in the blink of an eye. Collusion to favour someone less worthy sometimes may eventually contribute to the downfall of the bully whose own thought was self-aggrandizement…hence the proverbial “Wait till the real boss finds out”!